Salesforce.com features native functionality to build “Approval Processes.” Tamarack’s clients have used the configurable “Approval Processes” to implement authority rules for approving leases and loans. Using this functionality allows for more streamlined operations, complies with internal credit policies, and provides a comprehensive audit trail of the approval history. With some basic configuration, you can:
1. Setup Auto-Approval Rules (see Scorecard below)
2. Setup One or Many Approvers
3. Enforce Credit Authority limits
4. Lock records from further updates
The Approval Processes is mobile enabled in the Salesforce1 App allowing the approver to have remote access. From the Salesforce1 App, users can review credit bureau reports and exposure, as well as other credit elements and issue approvals directly from their mobile devices. In addition to credit approvals, the Approval Processes can also be used to approve vendors, programs, or credit policy exceptions.
Salesforce users who have been working with the system for a while may be using the “Notes & Attachments” related lists, however there is another option that should be considered. With the Winter ’16 release, Salesforce launched “Files“. We believe that the newer Files function is worth exploring for you and your clients. Within Files, the “Preview” link provides a quick way to view files, while the “Share” feature allows the file to be shared even with users outside of Salesforce. Additionally, to keep track of multiple versions of each document, there is a “Version” history provided. Although the functionality of Files provides many benefits, please be sure to keep in mind the additional storage requirements needed when storing documents directly on Salesforce.
Are you utilizing the Checklist for Salesforce app? If not, you may want to consider it for future implementations. We’ve found it can be extremely valuable for managing documents on Salesforce. Benefits of the Checklist for Salesforce app include:
- 1. Gives your Borrowers, Vendors, and Dealers a place to upload their documents directly to the Checklist
- 2. Allows internal employees to Drag & Drop documents in to the Checklist
- 3. Creates a complete audit trail to ensure all necessary documents are receive
- 4. Integrates with Salesforce Native Files, Box.com, and Dropbox
To see this app in action, check out this short overview video.